IT Service Portal

Section one: IT Service Management portal URL – ServiceNow today, Cherwell in the near future.

Section two: Password reset instructions/link. This is to address the most common reason people call/contact the service desk. https://passwordreset.microsoftonline.com/?whr=accidentfund.com

Section three:  Important news.  This would be used if we have some major outage, known issues impacting many users, etc.

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How do I contact the Help Desk? Go to http://it.afgroup.com

What if my laptop is stolen? Go to http://it.afgroup.com

I can’t login and I am working from home.  How do I reset my password?  Go to http://it.afgroup.com

>>> (Microsoft password reset, account recovery url)

Who can I call for help with my laptop?  Go to http://it.afgroup.com

What’s the phone number for the Help Desk?  Go to http://it.afgroup.com

I lost my bookmarks because I got a new computer.  What’s the website for creating a ticket for IT?  Go to http://it.afgroup.com