Assigned Risk Solutions FAQs
Q: What happens if users try to log in with their current password?
A: Users will receive a message that says, “Login failure” and they will need to go back and click on “Forgot Password” to reset their password.
Q: What happens if someone has multiple usernames, do they need to reset each password?
A: Yes, each username will need to have a password reset.
Q: Will saved bookmark links still work to access the log in page?
A: No, users will need to visit www.AssignedRiskSolutions.com and log in to the portal site(s) from there. They cannot use bookmarks with deep links to apps such as claims portal, Gateway portal, or Account Management Portal prior to resetting their password.
Q: What should users do if they can’t remember their username(s)?
A: Users can click on “Forgot Username” and follow the prompts to retrieve their username(s).
Q: How often does the Portal password need to be reset?
A: There is no requirement on how often a password needs to be reset.
Q: Are there password requirements?
A: Yes – passwords must be a minimum of 8 characters long and include the following:
- At least one lower case letter
- At least one special character
- At least one number
- At least one upper case letter
- Cannot contain 4 repeating characters
Q: What happens if the user does not receive the password reset email?
A: They should check spam filters for an email from [email protected]. If there’s no email, they should call our Help Desk at 866-221-9640 extension 7.
Q: Will the account be locked after multiple failed log in attempts?
A: If a user attempts to log in more than three times with the wrong password, the account will be disabled for 30-40 minutes. After that, users can try again.
